CBP should be contacted immediately once a cybersecurity attack is discovered.
Initial Steps/Communication for Reporting Cybersecurity Incident to CBP
Who to contact at CBP?
All security incidents that have any effect on the security posture of CBP must be reported to the CBP Office of Information Technology (OIT) Security Operations Center (CBP SOC) at 703-921-6507.
During business hours (6:30 am-7:30 pm EST): Contact CBP OIT SOC at 703-921-6507 and if applicable, contact the party’s Client Representative. If the Client Representative is unknown, please contact gmb.clientrepoutreach@cbp.dhs.gov.
After business hours (after 7:30 pm EST): Contact CBP OIT SOC and the CBP Technology Service Desk at ACE.SUPPORT@cbp.dhs.gov (with the Client Representative email address on copy, as appropriate).
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